Logic EasyConnect Talk allows you to make local and long distance telephone calls using your Logic High-Speed Internet service.
Making calls over EasyConnect Talk is just the same as making calls on any other traditional landline. You’ll even have access to value added features like call waiting and calling line id and voicemail … and line rental is included as part of your monthly EasyConnect Internet charge!
No. Making calls on one line will not interfere with the other line.
When signing up for the service you will be provided a new phone number associated to the address of your Logic Internet phone service.
Not exactly! EasyConnect Talk phone service is an additional feature of EasyConnect Internet service. Logic’s telephone service can only operate if you also have Logic’s Internet service.
No. You can call any phone line in the world using your EasyConnect Talk service.
Yes, Logic services allow you to use the phone and surf the Internet at the same time.
No. If the power goes out, your Logic EasyConnect services will not function.
No, you can make and receive calls over EasyConnect Talk even if your computer is off.
Simply dial the 7 digit Cayman Islands telephone number.
Direct dial international calls can be made by dialing 1 (for North America and the Caribbean) or 011 followed by the country code, and the phone number. All international calls are billed at competitive per-minute rates.
No, you do not need a computer to use Logic Internet phone service; you can use any standard touchtone telephone or cordless telephone provided you have obtained and activated your phone adapter.
Any standard corded or cordless touchtone telephone will work with the Internet phone adapter. We suggest using a cordless phone with multiple handsets to increase your level of freedom and convenience. To reduce interference with Logic High-speed Internet service and standard Wi-Fi routers, it is recommended to use 5.8 GHz cordless phones.
No. At this time, it’s not possible to receive incoming collect calls.
Yes, you can; however remember that EasyConnect Talk requires a main power supply and EasyConnect Internet service to operate, so you will not be able to make a call in the event of a power or Internet service outage.
Yes, you can dial 411 on your Logic EasyConnect Talk phone service. You will reach Directory Assistance which provides you both White Pages and Yellow Pages listing information. Directory assistance is available from your EasyConnect Talk line at a charge of $0.40 cents per minute.
No, TDD capability is not currently available.
Yes, however Logic EasyConnect Talk phone service does not support all home alarm or security systems.
Yes, 911 are provided with the Logic EasyConnect Talk phone service. VoIP networks use the Internet to transmit phone call
VoIP Services use the Internet to transmit phone calls; therefore 911 capabilities are dependent upon your Logic EasyConnect Internet service being available. If there is a power failure, or your Logic EasyConnect Internet service is down, suspended or disconnected you won’t be able to make a 911 call.
You get one voicemail box with each number you have. Unanswered calls to your phone number or any secondary numbers that you may have will be directed to the appropriate voicemail box.
Yes, however if your EasyConnect Internet service is not working, you will have to retrieve your messages by dialing in from another phone line.
You can have only one primary number.
No. At this time we don’t offer call forwarding to another number.
No. This feature is not currently available.
Yes. You can make calls to toll-free numbers such as 1-800, 1-888, 1-877, 1-866, etc, these calls are however billable from Grand Cayman
Yes. You can plug a telephone line splitter into the phone one jack on the back of the phone adapter, and then plug two telephones into the splitter. Both telephones will function on that single line.
Overseas calls are charged per minute by country. View a complete list of our low overseas rates on our Telephone Products & Pricing webpage where you can also download and print the rates.
Yes. You will be charged an early termination fee if you choose to cancel your service prior to the fulfillment of your service term.
For new Logic telephone customers, there is a $50 connection fee. A valid credit card number must be placed also be placed on file with us. If you are an existing Logic internet customer in good standing, the $50.00 connection fee is waived.
There are two ways to access your voicemail:
Yes, to access your voicemail from any phone including your cell phone, just dial 345-746-2000 and follow the prompts.
You can record your own personal greeting or use the default greeting.
New or skipped messages are saved for 21 days. Saved messages are stored for 60 days.
Yes. You will hear a deletion warning message and may save the message again to prevent deletion.
You will receive a message waiting indicator (MWI) which is a series of tones before your dial tone.
There is a date and time playback header on your messages
Please be sure that your Logic EasyConnect Internet service is functioning properly. A functioning Internet connection is required to make and receive phone calls.
Make sure that the Ethernet cable is properly connected to the phone adapter and to your router/home network, and that the telephone wire is connected to the Phone 1 port on the phone adapter.
The call waiting feature works using ‘hook flash’. Please contact a customer care representative for further assistance on 745 5555.
This may happen when your Internet connection experiences high latency. When you press a digit on the telephone keypad, the audio signal that’s being sent is slow and gets to the IVR system after the timeout feature of that IVR. Latency is related to the speed at which information travels from point A to point B. It may be possible to correct the situation by contacting customer care.