For a better experience on Logic,  update your browser.





What is Fibre?

Fibre or Fibre optic cable is a data transfer cable made of glass optical fibres as thin as human hair that transmits large amounts of information literally at the speed of light.

What is FTTH?

This is the abbreviation for fibre-to-the-home. FTTH is fibre optic telecommunication service direct to a node inside an individual home or business.

Why is fibre preferred to copper or coaxial cable?

Optical fibre is unique because it can carry a high band-width signal enormous distances. The longer the distance the signal travels on copper or coaxial cable, the lower the bandwidth. Fibre networks can also be upgraded by changing the electronics or using different lasers than increase the bandwidth withouth changing the fibre itself. That's why fibre networks are said to be "future-proof." 

What are the advantages of LOGIC Fibre?

FTTH is the most advanced communication system available in the world today, and will be the technology relied upon worldwide to deliver communications in the future. LOGIC Fibre is a true 100% fibre optic connection made directly to your home, which allows us to offer the fastest, most reliable, most capable, highest quality telecommunications products available in Cayman. 

LOGIC Fibre provides:

  • A more stable and reliable infastructure,  less susceptile to corrosion or power surges from lightning and other sources
  • Virtually unlimited bandwidth, supporting large amounts of data, keeping up with consumer and technology demands
  • The fastest, most versatile high-speed Internet connection, with consistent speeds you can count on
  • More channels, superior picture quality and advanced features letting you take control of your TV viewing in a whole new way
  • Access to even more state-of-the-art telecommunications products 
  • And adds value to your home and community with this future proof technology

How much will installing fibre to my home cost?

Standard costs for a fibre-to-the-home residential installation is $199, however during the construction phase we are waiving costs for standard installation.

*includes up to 2 televisions and one FUSE router if you choose to purchase one from us. 

What does my house/condo need in order to get LOGIC fibre installed?

LOGIC installers will install an Optical Network Terminal (ONT) on the inside or outside of your residence. The ONT will provide both Cable & Internet service. Each installation varies therefore a site survey will be done prior to installation.

Will getting fibre to my home disturb my property?

In some cases our fibre team will be required to dig a small trench to run fibre directly to your property. However, be assured our goal is to treat your property as if it were our own, and with the utmost respect. Our fibre team take great pride in their work and will leave your home or business in excellent condition. 

What computer hardware / software do I need for Logic Internet?

FUSE Internet requires a Network Interface Card (NIC) installed in a PC/Mac or router – no modem is required. A Category 5 or 6 network cable, which will be provided, is connected directly into your computer or router which connects you to the Internet.

Can I get a static IP address?


How do I connect to the Internet wirelessly?

To connect to the Internet wirelessly you can use a WiFi router which is plugged into the FUSE Internet connection.

Can I transfer my Internet service if I move?

Yes, as long as FUSE has reached your new neighborhood with the fibre cable installation.


Logic Internet Speed Test FAQs

How do I get the most accurate speed test results?

You will get the most accurate results when you are connected to the internet via a direct cable from your computer to your cable modem.

Connections which rely on wireless signal strength may have varying results that do not represent the full potential of your service.

Make sure you are connected to the internet directly via your cable modem

Make sure you are not downloading or uploading anything

Close any other programs that are using the internet

Turn off any other computers, tablets, gaming consoles that share your home network

What do my speed test results mean?

8 Kilobits (Kb) = 1 Kilobyte (KB)

8 Megabits (Mb) = 1 Megabyte (MB)

KB and MB are measurements of data file sizes and storage.

Kbps and Mbps are short for "Kilobits per second" and "Megabits per second" and are measurements of data transfer rates (also known as connection speed).

To estimate how long it takes to download a large file based upon your connection speed, you can use the following mathematical equation: (Convert file size to Mb) / connection speed (in Mbps) = # of seconds to complete download. For example, if your connection speed is 16 Mbps, then you could theoretically download a 2 MB file in approximately one second. (2 MB x 8 Mb) / 16 Mbps = 1 second

Why are my wireless connection speeds slower than my wired connection speeds?

There are many variables that could impact your speed when connected to the internet through a wireless network. For example, microwaves, static electricity, fluorescent lights, windows, wall type and thickness, distance, band and signal settings, multiple devices on the same channel, and several other factors can impact the speeds you receive when wirelessly connected to the internet. These WiFi variables can add substantial delay which may result in speed degradation. A wired connection eliminates many of the potential variables of a wireless network, resulting in improved performance.

Does the location of my router affect WiFi performance?

Yes, for optimal performance, place the wireless gateway or router in:

A central location where client devices will most likely be used

An elevated location, such as a higher shelf, where laptops have a line of sight view

A vertical position

Areas to avoid include:

An area away from other interference sources (such as microwaves, high powered appliances, 2.4 GHz cordless phones or other wireless devices close to other Wireless Access Points)

Avoid installation in basements and next to other Wireless Routers (e.g. XH Router)

An area away from metal objects and surfaces

Against a wall, tucked away in a corner on the floor or behind furniture

Near windows

Close to halogen or florescent lighting

Why doesn't the closest server provide the best speed results?

The internet does not operate in direct paths. To reach a Speed Test server, your traffic may not be routed in a direct line to the server's geographical location. This increased distance may result in increased latency which may impact your test results.

Obtain the best test results by trying several different servers.


Easy Connect FAQs

Is Logic EasyConnect Internet as reliable as cable or dial-up?

Yes. With Logic, you’ll enjoy an always-on, always-secure connection that never ties up your phone line.

How does EasyConnect Internet speed compare to DSL, cable and dial-up?

Logic lets you connect at broadband speeds of up to 1.5Mbps. That’s up to 25 times faster than typical dial-up! Check out our speed demo to see how Logic compares to other Internet services.

The following is a comparison of the average time in takes to download a 3.75MB video clip:

  •     28.8Kbps dial-up modem: 17 minutes, 47 seconds
  •     56Kbps dial-up modem: 9 minutes, 9 seconds
  •     Logic’s 1.5Mbps: 20 seconds!


Is it easy to set up my own Logic EasyConnect Internet service?

Yes! After you’ve chosen the EasyConnect Internet service plan that’s right for you, you can set yourself up in just minutes. There’s no software to download and no technician to wait for. Check out our installation video.

How secure is the connection? Is it more secure than Wi-Fi?

Your Logic connection is very secure. That’s because Logic’s wireless technology uses OFDM transmission protocol, featuring a design standard that includes secure wireless data transmission. Wi-Fi operates on unlicensed 2.4GHz frequencies, making it vulnerable to scanning and packet interception. WestTel operates at licensed 2.5GHz frequencies. Licensed frequencies and OFDM make for a very secure connection.

Can I use EasyConnect with Apple and Linux systems?

Yes as long as a RJ-45 Ethernet port is available the EasyConnect modem will work.

How can I setup my EasyConnect service on Windows XP?

Your service should be “plug and play” but users migrating from dial up services may need to change their Internet Explorer settings.

To do this you will need to go to the Tools Menu in your Internet Explorer browser, and select Internet options before selecting the general tab. In this tab, the connections settings should be set to “Never Dial a connection” or you may be prompted for your dialup settings.

Will there be any interference with my Wi-Fi router?

Some customers do experience some interference when using their wireless router. Since Wi-Fi operates in an unlicensed spectrum, it is sharing space with numerous other technologies developed to use this spectrum. In order for your Wi-Fi router to effectively communicate, it must distinguish data signals from other background noise, which can come from microwaves, cordless phones, Bluetooth devices, etc, and potentially even the EasyConnect modem. To reduce interference, simply provide some distance separation between the modem and the router; a couple of feet apart should be adequate. We also suggest using a 5.8 GHz cordless phone to avoid the additional interference that 2.4 GHz phones contribute. As a last resort, you may consider lowering the channel your wireless router is operating in through its configuration.

What are the benefits of Logic EasyConnect Internet service?

EasyConnect Internet from Logic is the easiest way to connect to the Internet in Cayman!

With EasyConnect Internet, just choose from one of our service plans and pick up your modem from our offices at Governors Square. There’s no deposit to pay and no need for an engineer to visit your home. Plug your modem into a power outlet, and then into your computer, wait for the modem to connect to our network and you’re ready to start surfing.

What computer hardware and software do I need to use Logic EasyConnect Internet service?

See the chart below for standard system requirements:

Operating System Microsoft Windows 98 Second Edition or higher, or Macintosh-based operating system
Hardware Ethernet card or USB port- (USB/Ethernet adaptor required)
Specifications Table Cell
Standards IEEE 802.3 (10base-T) RJ 45Network
Protocols IP Ethernet
LED Indicator Integral Signal Strength
Power Consumption 10 watts
Electrical Specs 90-24- VA; 50/60Hz
Dimensions 9.3” x 6.4” x 1.2” (23.5 cm x 16.2 cm x 3 cm)

Modems FAQs

Can I buy an EasyConnect Internet modem rather than lease one?

No. Your EasyConnect Internet modem is provided at the time of signup without deposit.

How can I adjust the modem to receive the strongest signal possible?

Once you have found the room with the strongest signal, place the EasyConnect Internet modem in a location that is convenient for you. Fine tune your modem by pointing the back (the side without the logo) toward a window. Note the number of lights that blink. Then rotate the modem by turning it to the left and right until you identify the position with the strongest signal. If you’d like further assistance, please contact a Customer Care Representative by sending an online support request or calling 745 5555.

What happens if my modem doesn’t receive enough signal strength?

Contact a Customer Care Representative by sending an online support request or calling 745 5555.

How do I exchange my EasyConnect Internet modem if it stops functioning properly?

A Logic Customer Care representative will be more than happy to troubleshoot problems with you, or let you know how to return your modem. You can reach us by sending an online support request or calling 745 5555.


Pricing FAQs

How much does Logic EasyConnect Internet service cost?

We have a number of plans to suit your needs. Simply go to our Internet Products & Pricing webpage where you can also download and print the rate card.

How can I change my service plan?

To make changes to your service plan, please contact a Customer Care Representative by sending an online support request or calling 745 5555.


IP Addresses FAQs

What’s an IP address?

Every computer that communicates over the Internet is assigned an IP address that uniquely identifies the device and distinguishes it from other computers on the Internet.

What’s the difference between a static and dynamic IP address?

A static IP address is a number that’s assigned to a computer by an Internet service provider to be its permanent address on the Internet. Dynamic IP addressing, or DHCP, provides a different IP address each time you connect to the Internet. Dynamic addresses are kept in a pool and are assigned on a first-come, first-served basis.

How do I add a static IP address to my service?

To add a static IP address contact a Customer Care Representative by sending an online support request or calling 745 5555.


How do I get it? FAQs

How do I sign up for Internet service?

EasyConnect Internet from Logic is the easiest way to connect to the Internet in Cayman! Just choose from one of our service plans and pick up your modem from our offices at Governors Square. There’s no deposit to pay and no need for an engineer to visit your home. Customers are required to pre-pay for two months of service, due at the time of sign-up. Total amount required depends on package selected. Plug your modem into a power outlet, and then into your computer, wait for the modem to connect to our network and you’re ready to start surfing.

What are the minimum system requirements for using Logic Internet service?

You must have the following equipment and meet these system requirements to use Logic EasyConnect Talk phone service:

  •     Logic EasyConnect Internet service
  •     A regular telephone (corded or cordless) with telephone cord
  •     A personal computer with a Microsoft Internet Explorer 5.5 (version 5.0 for Macintosh) or higher, or Netscape 7 or higher.

NOTE: Computer is required to set up and activate the account. It is not required to make phone calls.

What type of computer do I need?

The Logic Modem is compatible with PCs and Macs. .

When will Logic offer service in my area?

If Logic isn’t available in your area yet, contact one of our Customer Care representatives on 745 5555 to check on any updates.

How does Logic connect wirelessly?

We use state-of-the-art wireless technology to transmit signals to and from your modem on fully licensed and protected frequencies. Your connection is always on and always secure.

What issues could impact my ability to receive Logic signal?

You must be within the Logic service area to receive a Logic signal. It is possible to be within the coverage area but not be able to receive a signal due to unusual geography or to be within the coverage area but not adequately receive signal due to unexpected circumstances.