Our Customer Care Team are here to help 7 days a week. Call 745 5555 if you have any questions or queries.
Please call customer care to ensure your account is up to date and to troubleshoot further
Please ensure your power cord from the back of your set-top box is plugged in securely. Double check your electrical outlet and/or power strip. If the electrical outlet has a GFI button, press it to reset. If this does not resolve the issue please call our Customer Care team on 745-5555 for assistance.
Is this problem occurring on all channels? Please reboot your set-top box by unplugging it and plugging it back in. If this does not resolve the problem please call our Customer Care team.
Please ensure you are not set to ‘favourites’. Go to menu, select favourites, then select all channels. Alternatively you may not be subscribed to this particular channel or package. Call a member of our team to add additional programming.
Please contact our Customer Care team with your set-top box and card number so they can reset this code for you.
Please reboot your set-top by unplugging it and plugging it back in. This should resolve the issue. If the problem persists please call Customer Care to troubleshoot the issue further.
First check to ensure your TV and set-top box are not on mute. Then check to ensure your TV and set-top box connections are secure. If using A/V cables the red & white cables control the audio and must match the colours from the set-top box to the TV. Coaxial cables on the other hand supply both sound and view.
This usually requires the smart card to be cleaned. Remove the smart card from the set-top box and clean it with some dry material. Do not use water, soap or chemicals of any kind. Reinsert card into the set-top box and try restarting the system. If this does not resolve the issue, call our Customer Care Department for further assistance.
Is this message occurring on all set-top boxes on the property? This could represent a signal issue. Unplug all set-top boxes and restart them. If this does not solve the issue please contact a member of our team.
Please call customer care to ensure your account is up to date and to troubleshoot further.
Check the power switch at the back of the box is turned on. If turned on, the time will be displayed on the front of the display. Please ensure your power cord from the back of your set-top box is plugged in securely. Double check your electrical outlet and/or power strip. If the electrical outlet has a GFI button, press it to reset. If this does not resolve the issue please call our Customer Care team on 745-5555 for assistance.
Is this problem occurring on all channels? Please reboot your set-top box by unplugging it and plugging it back in. If this does not resolve the problem please call our Customer Care team.
Please reboot your set-top by unplugging it and plugging it back in. This should resolve the issue. If the problem persists please call Customer Care to troubleshoot the issue further.
First check to ensure your TV and set-top box are not on mute. Then check to ensure your TV and set-top box connections are secure. Component (Red, Blue, Green) is used for video only. An audio cable such as optical or digital coaxial must be used to 5.1 Surround Sound. For left and right audio (Stereo Sound), you must use an RCA cable (Red & White). It can be possible to hear no audio if you are tuned to a channel that is not aired in stereo and 1 of the left or right cables is not plugged in all the way. You can check this by pressing the A.L/R button on the regular HD remote repeatedly. The correct setting is stereo.
First check to ensure your TV and set-top box are not on mute. Then check to ensure your TV and set-top box connections are secure. Component (Red, Blue, Green) is used for video only. An audio cable such as optical or digital coaxial must be used to 5.1 Surround Sound. For left and right audio (Stereo Sound), you must use an RCA cable (Red & White). It can be possible to hear no audio if you are tuned to a channel that is not aired in stereo and 1 of the left or right cables is not plugged in all the way. You can check this by pressing the audio button on the remote to display the audio menu. Press the left or right arrows to select audio output and choose stereo.
Ensure that the incoming coaxial cable from the wall is plugged into “Cable In.”Press the menu button on the remote, choose installation and enter the 4 digit code ‘0000’. The on screen display will have 2 progress bars if there is a signal reaching the set-top box. The blue bar represents signal, the yellow bar is for signal quality.
If you live in a single dwelling unit you should have a power inserter that powers the antenna. The power inserter is located at the main TV, at the junction box or in the attic usually. If the power inserter is not plugged in to an electrical outlet the set-top will display no signal on all set-tops it is connected to.
Please call our Customer Care team to ensure your account is up to date and to trouble shoot the issue further.
Please reboot your set-top by unplugging it and plugging it back in. This should resolve the issue. If the problem persists please call Customer Care to troubleshoot the issue further.
Press the colour button in sequence: Red, Green, Yellow, Blue. The Pin Code will be automatically changed to ‘0000’.
