Dear Valued Customers,
On March 12, 2020 the Government confirmed the first case of COVID-19 in the Cayman Islands. At Logic, we have been preparing for this and have been taking proactive measures to mitigate potential virus exposure for our employees and our customers.
Please note that Logic is very prepared to deal with any additional capacity on our network in the result of more people working from home. In fact, if you require additional speed, please call our office at 745-5555 and we'll be happy to help you with an upgrade.
As social distancing is a key way to mitigate the spread of the virus, we are closing our Governor's Square retail location effective Monday, March 16th until further notice. Our retail office at 43 Eclipse Drive will remain open with its regular hours.
Our customer facing staff are taking all necessary precautions to protect themselves and our customers, but we also appreciate your efforts to minimize contact with them.
As a reminder here are some other payment options available to keep your account active:
Finally, a reminder to keep up good hygiene practices. Please wash your hands regularly and keep your surrounding area clean. We can all help minimize the impact this virus has on our community.
Connectivity is always essential to our customers - doctors and nurses, first responders, governments, banks, grocery stores, pharmacies and others delivering vital services. As a critical infrastructure provider, Logic views it as our civic duty to step up and keep our customers and communities connected.
It's been a challenging time for everyone and we want to keep you informed of the efforts we are taking to ensure the health and safety of our employees and customers in addition to our efforts to ensure continued connectivity for our islands.
Staying safe on the frontline:
Our goal is to limit employee exposure while meeting the essential needs of our customers. As such, the following measures have been implemented with immediate effect:
We encourage you to reduce or eliminate the need to physically visit our office by paying online through your bank or using our drop box for cheques. Additionally our Customer Service Team can be reached via email at email@example.com and by phone at 745-5555 to arrange payment.
If you need to visit us, our retail store off Eastern Ave will remain open to customers until further notice however our Governor's Square office has been closed to the public.
We ask customers to adhere to social distancing guidelines. We will be limiting access to only four (4) customers in our store at a time and installing social distancing barriers.
While you are at home staying safe and socially distant, you can watch the government's daily press conference on CIGTV which is channel 23 on LogicTV (fibre customers) or channel 28 (wireless TV customers). We also offer this channel free, over the air, available to anyone with a UHF antenna (Over the air channel 23)
Logic will continue to do everything we can do to help. We believe that together we can help slow the spread of the coronavirus and lessen its impact on our community.
Thank you for your patience and understanding as we work through this challenge together.
Logic Customer Care