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Logic updates amidst the COVID-19 Pandemic

 

 

At Logic, we strive to provide the people of the Cayman Islands quality entertainment at an exceptional value through the latest technology. We will continue to do so in the face of the global Pandemic that is COVID-19. However, we’ve had to make a few changes to our usual form of business. Please see below. 

 

 

Office Hours & Curbside Payment System

For your convenience, we are offering a curbside payment system at the Logic Television Center off Eastern Avenue between the hours of 8:30am – 5:30pm Monday-Friday.

Our Customer Care Call Centre has expanded it's hours. You can contact our Customer Care Call Centre by calling 745-5555 or emailing support@logic.ky during the following hours:

Monday: Friday: 8:30am - 9:30pm  

Saturday: 9:00am -6:00pm 

Sunday: 11:00am -3:00pm  

 

Our Governors Square retail office remains closed until further notice. 

Troubleshooting
&

Service Issues

If you are experiencing difficulties, try some of these suggestions before calling our Customer Care Call Center.

Click here to see suggestions.

If these do not work, feel free to call us at 745-5555.

Our technicians are continuing with service calls if absolutely necessary. Our team will not be entering your home if anyone inside your home has flu-like symptoms. If we do need to visit your home please respect our technicians and maintain your distance from them. Our team have all been trained in sanitization protocols and will do their best to limit their footprint in your homes. 

Bill Payments
  • For your convenience, we are offering a curbside payment system at the Logic Television Center off Eastern Avenue between the hours of 8:30am – 5:30pm Monday-Friday.
  • Pay online utilizing your bank’s bill payment system. Participating banks are Butterfield, Scotiabank, Cayman National Bank and RBC Royal Bank.
  • Call our Customer Care Call Center at 745-5555 to arrange payment by debit or credit card.
  • Sign up for Direct Debit from your bank account. Authorization form can be downloaded here.
  • Cheque payments are accepted via our drop box located at our retails centers at Governor’s Square and Eclipse Drive
Installations

After sign-up, your installation will be completed in 5-10 days. Our team will not be entering homes if anyone inside your home has flu-like symptoms, has been infected or exposed to COVID-19, or under self-quarantine (this includes international travelers returning to Cayman).

We will do our best to assist customers but will not enter the premise until such time that the customer can prove medical clearance or the self-quarantine period has ended. We ask you to be honest with us in these efforts to reduce exposure to our employees and you, our valued customers.

If we do need to visit your home please respect our technicians and maintain your distance from them. Our team have all been trained in sanitization protocols and will do their best to limit their footprint in your homes.

COVID-19 Updates

Stay informed!

You can watch the Government's daily updates on your Logic TV.

  • Tune in to channel 23 if you have Logic Fibre TV
  • Tune in to channel 28 if you have Logic Wireless TV 

Live updates are also streamed on the CIGTV youtube page, click here to view.

Working from Home: Tips and Information

It can take some time to adapt to the new ‘norm’. Stay tuned to our social media channel for tips and suggestions on how to best adapt to these every changing situations. We know times are hard and we want you to know that you can count on us. Click here to see info.

 

Looking Ahead:

Connectivity is always essential to our customers - doctors and nurses, first responders, governments, banks, grocery stores, pharmacies and others delivering vital services. As a critical infrastructure provider, Logic views it as our civic duty to step up and keep our customers and communities connected.

It's been a challenging time for everyone and we want to keep you informed of the efforts we are taking to ensure the health and safety of our employees and customers in addition to our efforts to ensure continued connectivity for our islands.

Logic will continue to do everything we can do to help. We believe that together we can help slow the spread of the coronavirus and lessen its impact on our community.

Thank you for your patience and understanding as we work through this challenge together.

Please contact us at support@logic.ky or call us at 745-5555 if you have any questions or concerns.

 

Logic Customer Care